Frictionless Experiences Make Us Fragile

The easy way

These days, it looks like we are living in the quest to design and build the ultimate frictionless experience. From boarding into an airplane to configuring an app, through shopping online or playing music, everything seems to be around getting a frictionless experience.

This trend can go to extremes. In the area of note-taking apps, for example, I see requests from users that want a…

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